Refund policy

 

Grace and Meadow Return Policy

At Grace and Meadow, we pour passion and care into every product we create, using only the highest-quality natural ingredients. Because our products are handcrafted in small batches to ensure freshness and purity, all sales are final—we are unable to accept returns, exchanges, or refunds.

If Your Order Arrives Damaged or is Lost

We understand how frustrating it can be when an order doesn’t arrive as expected. If your package is lost in transit or arrives damaged, please reach out to us at support@graceandmeadow.com within 30 days of your order date, and we will be happy to assist you. Unfortunately, if more than 30 days have passed, we won’t be able to offer a refund or replacement.

Can I Modify or Cancel My Order?

We begin processing orders quickly to ensure you receive your products as soon as possible. For this reason, once an order is placed, we cannot make changes—this includes adjusting items, combining orders, or updating shipping details.

We Care About Your Experience

We are committed to providing you with the best possible shopping experience and encourage you to reach out before making a purchase if you have any questions about our products. Our team is happy to help guide you toward the best choice for your needs.

Allergies & Skin Sensitivities

Your well-being is important to us, and we want you to feel confident in your purchase. Every product listing includes a full ingredient list, so please review it carefully to ensure it aligns with your skin’s needs. If you have allergies or sensitive skin, we highly recommend a patch test before full use.

As a natural skincare company, we cannot accept responsibility for allergic reactions. However, if you experience an issue, we’d be happy to offer tips for dilution or alternative uses—just send us an email at support@graceandmeadow.com.

Why We Can’t Accept Returns for Scent, Texture, or Color

We embrace the beauty of nature, and that means variations happen! Because we avoid synthetic stabilizers, each batch may have subtle differences in scent, texture, or color. These variations are a natural part of working with pure ingredients and do not affect product performance. Unfortunately, we cannot offer returns or exchanges for personal preference reasons.

Handling Natural Products with Care

To ensure your products stay fresh and effective:

  • Store in a cool, dry place away from direct sunlight.
  • Avoid introducing water into the containers.
  • If a product melts in transit (especially tallow-based creams and body butters), place it in a cool room or refrigerator to solidify—this does not affect quality.

By purchasing from Grace and Meadow, you acknowledge that slight changes in consistency may occur, and we are unable to offer refunds due to melting or texture changes upon arrival.

We’re Here to Help!

While we can’t process returns, our goal is to ensure you have the best possible experience with our products. If your order arrives incorrect or broken, or if you have concerns, please contact us at support@graceandmeadow.com, and we’ll do our best to make things right.

Thank you for supporting Grace and Meadow—we’re honored to be a part of your natural wellness journey!